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  1. Home
  2. Pickup and Return Policy

Pickup and Return Policy

December 18, 2024 by Venu Madhav

Effective Date: 16-Feb-2025
Updated Date: 22-Jun-2025

Tool-to-Fix facilitates tool rentals through in-person exchanges between Users. This Pickup and Return Policy outlines expectations and best practices for Borrowers and Lenders during the tool handoff and return process. By using Tool-to-Fix, you agree to follow these guidelines.

1. No Shipping Policy

Tool-to-Fix does not support shipping or delivery of tools at this time. All exchanges must be arranged in person, at a mutually agreed location and time.

2. Pickup Process

Responsibilities of the Borrower:

  • Arrive on time at the agreed location.
  • Inspect the tool for any visible damage or defects.
  • Clarify usage instructions if unsure before accepting the tool.

Responsibilities of the Lender:

  • Ensure the tool is ready, functional, and in safe working condition.
  • Be present at the arranged location and time.
  • Provide a brief handover explanation if necessary.

3. Return Process

Responsibilities of the Borrower:

  • Return the tool on time and in the same condition as it was received.
  • Report any issues, malfunctions, or accidental damage to the Lender immediately.
  • Clean the tool if agreed upon during the rental arrangement.

Responsibilities of the Lender:

  • Be available to receive the tool at the agreed time.
  • Inspect the tool upon return and raise any concerns directly with the Borrower.
  • Keep a record of the condition if needed for future reference.

4. Late Pickups or Returns

As Tool-to-Fix is currently in a pilot phase, we do not impose platform-enforced penalties for delays. However:

  • Borrowers and Lenders are expected to communicate promptly in case of delays.
  • Repeated no-shows or significant delays may be recorded and may affect account trust or visibility on the platform in the future.
  • Any penalties, deposits, or fines must be agreed upon privately between Users in advance.

5. Dispute Handling

Tool-to-Fix does not currently mediate or enforce outcomes for issues related to tool exchanges. However, Users may report repeated problems or patterns of irresponsible behavior to support@tooltofix.com, and we may take community-based actions such as warnings or account reviews.

6. Contact Us

For questions, concerns, or to report tool exchange issues, contact:

📧 Email: support@tooltofix.com