Effective Date: 16-Feb-2025
Updated Date: 22-Jun-2025
This GDPR Policy explains how Tool-to-Fix processes and protects your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable privacy laws. It applies to all Users of the Tool-to-Fix platform and website.
1. Data Controller
Tool-to-Fix is the Data Controller of your personal data.
If you have any questions about your data or this policy, contact us at:
📧 Email: support@tooltofix.com
2. Data We Collect
During our pilot phase, we collect minimal data, limited to what is necessary for platform functionality and communication.
We may collect and process:
- Account Information: Name, email, phone number (if provided), and user credentials
- Usage Data: Interactions with the platform, listings viewed, login timestamps
- Communication Data: Emails or messages sent to support or other Users
- Location Data: General location based on IP address (for localization and matching)
Note: We currently do not collect or store payment data on the platform, as all financial transactions are handled directly between Users during this phase.
3. How We Use Your Data
We process personal data to:
- Create and manage your user account
- Facilitate tool listings and communication between Users
- Improve the functionality, security, and user experience of the platform
- Respond to support queries and monitor policy compliance
- Comply with legal obligations (e.g., fraud prevention, regulatory requirements)
4. Lawful Basis for Processing
We rely on one or more of the following legal bases under GDPR:
- Consent – When you agree to receive communications or marketing (opt-in)
- Contractual necessity – To provide the platform and related services
- Legal obligation – To comply with legal requirements
- Legitimate interests – To operate and improve the platform in a balanced, user-respectful way
5. Data Sharing
We may share your data only in the following limited cases:
- With third-party service providers (e.g., hosting, basic analytics) bound by data protection agreements
- With other Users as necessary to fulfill tool rental agreements (e.g., your name, contact method if you opt in)
- With legal authorities when required by law, court order, or regulatory request
We do not sell or rent your personal data.
6. Your Rights Under GDPR
As a User in the EU or relevant jurisdictions, you have the right to:
- Access – Request a copy of your data
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your personal data
- Restriction – Limit how we process your data
- Objection – Object to specific types of processing
- Data Portability – Request your data in a machine-readable format
- Withdraw Consent – Opt out of communications or optional data processing at any time
To exercise any of the above rights, email: support@tooltofix.com
7. Data Transfers
If we transfer your data outside of the European Economic Area (EEA), we ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant data processing agreements with our vendors
8. Data Retention
We retain your personal data only for as long as needed:
- Up to 5 years after account closure
- 3 years after last activity on the platform
- Uploaded content (if any): 1 year
- Anonymized or aggregated non-personal data may be stored indefinitely
9. Security Measures
We take appropriate technical and organizational steps to protect your data:
- Encrypted data transmission (SSL)
- Access control to stored data
- Regular review of internal data handling procedures
Despite our best efforts, no platform can be 100% secure. Users are advised to protect their login information.
10. Future Data Processing
As the platform evolves beyond the pilot phase, we may introduce:
- Payment integrations
- Insurance handling
- Expanded analytics
- More personalized services
These features will be accompanied by updated privacy notices and/or terms of consent where required.
11. Contact Information
To contact us regarding your personal data or to file a data protection request:
📧 Email: support@tooltofix.com