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  2. Cancellation Policy

Cancellation Policy

December 18, 2024 by Venu Madhav

Effective Date: 16-Feb-2025
Updated Date: 22-Jun-2025

Tool-to-Fix values trust, transparency, and fairness in its community. This Cancellation Policy outlines the rules and expectations for cancellations by both Renters and Lenders during the pilot phase of the Tool-to-Fix platform. By using the Tool-to-Fix platform, you agree to the terms outlined in this policy.

1. Cancellation by Renters

During the pilot phase, all bookings and payments are managed directly between Renters and Lenders. Therefore:

  • Cancellation terms are determined by the individual Lender.
  • Users must carefully review the tool listing for any cancellation terms or conditions specified by the Lender before confirming a rental.

If no cancellation policy is provided by the Lender, the following general guidance applies (non-binding):

  • 48+ hours before start time: Full refund (if agreed by Lender)
  • 24–48 hours before start: 50% refund (if agreed by Lender)
  • <24 hours before start: No refund unless Lender agrees

Important: Tool-to-Fix does not process or manage refunds. Renters must contact Lenders directly to discuss cancellations and refunds.

2. Cancellation by Lenders

If a Lender cancels a confirmed booking:

  • Immediate Notification: The Lender must notify the Renter as soon as possible.
  • Refund Responsibility: The Lender is responsible for refunding any payments made directly to them.
  • Reputation Impact: Frequent cancellations may result in reduced visibility of listings or platform penalties in the future.

Tool-to-Fix may monitor patterns of cancellations but does not enforce penalties during the pilot phase.

3. Emergency Cancellations

In cases of genuine emergencies (e.g., illness, accidents, or extreme weather), Tool-to-Fix may offer limited assistance:

  • Support: We may facilitate communication between both parties.
  • Waiver of Informal Consequences: If deemed appropriate, we may record such cancellations as exceptions to protect account standing.

Tool-to-Fix does not currently mediate financial compensation or process refunds.

4. Dispute Resolution & Refunds

During the pilot:

  • Tool-to-Fix does not intervene in refund-related disputes.
  • Renters and Lenders are expected to resolve issues privately.
  • Users may submit concerns to Tool-to-Fix for records, and we may offer informal support or feedback but do not guarantee resolution or enforcement.

5. Platform Assistance

If a Lender cancels a booking, Tool-to-Fix may, at its discretion, help the Renter find a replacement tool listing—but does not guarantee a match or compensation.

6. Future Enhancements

This policy is applicable to the pilot phase of the platform. As the service evolves, Tool-to-Fix may introduce:

  • Platform-managed payments
  • Automated refund handling
  • Insurance-backed cancellations or protections

Any such changes will be reflected in an updated version of this policy.

7. Modifications to this Policy

Tool-to-Fix reserves the right to update or revise this Cancellation Policy at any time. Users will be notified of significant changes through platform announcements. Continued use of the platform after changes constitutes acceptance of the updated policy.

8. Contact Us

For questions or feedback related to cancellations, please contact:

📧 Email: support@tooltofix.com